GW Alert FAQ's

What is GW Alert?
GW Alert is an emergency communication system that will send important notifications, alerts and updates directly to your e-mail address and mobile device. It also feeds directly to several GW websites and social media accounts, including twitter.

The GW Alert emergency notification system exists to support the university’s mission to provide a safe learning, work and living environment. It will not be used to send any non-emergency messages.

How do I register/update my contact information and/or add email addresses and wireless device numbers?
1.    Log into GWeb Information System, using your GWID
2.    Click “GW Alert Emergency Notification” link at the bottom of the page
3.    Click “Update GW Alert Emergency Notification”
4.    Enter in your contact information
5.    Click “Submit” at the bottom of the page

How do I know if I am registered for GW Alert?
All faculty, staff and students should see “GW Alert Emergency Notification” at the bottom of the main menu on https://banweb.gwu.edu, where they can register personal email addresses and wireless device numbers.  If your contact information is entered, you are registered for GW Alert.

I am a student, faculty or staff member and I do not see “GW Alert Emergency Notification” at the bottom of the main menu on my GWeb account. What can I do?
Make sure that you have claimed your NetID.  To claim your NetID, visit http://helpdesk.gwu.edu/accounts/.  Please wait 24 hours for the GW Alert Emergency Notification menu to appear after you’ve claimed your NetID.

Can parents receive the GW Alert text message or email alerts?
Although parents cannot sign up for GW Alert text message or email alerts independently, they can ask their student to put their email or wireless device number in the additional email or wireless device number areas on https://banweb.gwu.edu.

Can I unsubscribe my GW email from GW Alert?
In order to ensure that the system supports the university’s mission to provide a safe learning, work and living environment, students, faculty or staff cannot unsubscribe their gwu.edu email account.

Can I unsubscribe my personal email or phone number from GW Alert?
Personal email accounts that are not a GW email account and phone numbers can be unsubscribed.  To unsubscribe:
1.    Log into https://banweb.gwu.edu, using your GWID
2.    Click “GW Alert Emergency Notification” link at the bottom of the page
3.    Click “Update GW Alert Emergency Notification”
4.    Delete your personal email
5.    Click “Submit” at the bottom of the page

If I update my personal information under the Personal Information menu on https://banweb.gwu.edu, do I still have to update it on GW Alert?
The “GW Alert Emergency Notification” and “Personal Information” menus hold different information and are not synced.  Please update both sections when you have a change in email address and/or phone number.

How did GW get my contact information?
Your contact information was provided through the university’s Banner system, which includes information you provide during student registration, when moving into campus housing, when beginning employment, or from voluntary updates you have provided to the GWeb Info system.

Do I still need to check Campus Advisories?
Campus Advisories (http://CampusAdvisories.gwu.edu) is still the principal method to communicate incident related information to the GW community. Students, faculty, and staff should use this web site to stay informed about:

  • Changes in university status;
  • Adverse weather conditions;
  • Important issues concerning safety; and
  • Anything else that may disrupt normal operations.
What is included in GW emergency communications?
For more information on GW emergency communications, visit Stay Informed.