GW Alert FAQ's

What is GW Alert?
GW Alert is an emergency communication system that will send important notifications, alerts, and updates directly to your e-mail address and mobile device. It may also feed to university web pages, social media, digital signs, and to certain institutional IP desk and residential hall phones. The GW Alert emergency notification system exists to support the university’s mission to provide a safe learning, work and living environment. It will not be used to send any non-emergency messages. Only currently active students, staff, faculty, and affiliates have access to the system.
 
How do I register my email address and mobile phone number for GW Alert?
  1. Log in to the GW Alert portal using your GW NetId and password. You may be asked to search for "George Washington University" when you first log in. This will bring you to the "My Account" page.
  2. You will see your name, GW email, and any mobile numbers that were transferred from GWeb or GW Housing systems.
  3. Click "add" next to the mobile phone or email boxes to add additional contact information. You may add up to 2 additional email addresses and 3 mobile phone numbers. You will be asked to verify your carrier information, as well as to confirm that the GW Alert system can send messages to your mobile device. Follow the instructions provided on the screen to complete the setup.
  4. If you have a land-line, you may add it to the "Voice Only Line Contacts" section to receive voice alerts. You may add up to 3 land-lines. NOTE: Voice alerts are not used for every GW Alert.
How do I know if I am registered for GW Alert?
You may use the test function (yellow button) next to your contact information in the GW Alert portal to have the system send you a message to check your registration.
 
How do I register to receive emergency notifications regarding specific campus locations or affiliations?
All community members are automatically registered to receive Foggy Bottom and Mount Vernon messaging, as well as GW Alerts that affect the entire University. 
 
If you wish to be able to receive specific alerts regarding other GW campus locations or affiliations, use the following steps:
  1. Click the "Groups" tab.
  2. Click "Find Groups" to see the available list of user groups
  3. Click on the name of the group you wish to join.
  4. Under "Actions", click on the word "Join".
To change notification settings for your current groups, under the "Groups" tab, click on "My Groups".
 
I am a student, faculty or staff member and I am not able to log on to the GW Alert portal.
Make sure that you have claimed your NetID. To claim your NetID, visit http://helpdesk.gwu.edu/accounts/. Please allow 24 hours to gain access to GW Alert. If you are still having trouble, contact the DIT HelpDesk at ithelp@gwu.edu or 202-994-4948.

I have registered my cell phone, but have NOT received any GW Alert text messages; I am trying to register and confirm my phone number, but have NOT received the confirmation code.
Failure to receive text messages or the confirmation code may be due to a premium messaging block placed by your carrier (e.g.: Verizon, ATT, Sprint, T-Mobile, etc.). Please contact your carrier and ask to have messages from shortcode 226787, 67283, 78015, and 81437 delivered to your device.


Can parents receive GW Alert text message or email alerts?
Parents or spouses of students or employees cannot sign up for GW Alert text message or email alerts independently. However, up to three mobile devices and two email addresses can be added to a GW community member’s user profile. This can be done through the GW Alert portal. Note: The user’s gwu.edu email address is standard and cannot be changed or edited. 

Can I unsubscribe my GW email from GW Alert?
In order to ensure that the system supports the university’s mission to provide a safe living, learning, and working environment, students, faculty, and staff cannot unsubscribe their gwu.edu email account.

Can I unsubscribe my personal email or phone number from GW Alert?
Personal email accounts that are not a GW email account and phone numbers can be unsubscribed.  To unsubscribe:
1. Log in to your account on the GW Alert portal.
2. Click on the red circle next to the contact you would like to delete from the system. It will ask you to confirm.
 
If I update my personal information under the Personal Information menu on GWeb, do I still have to update it on GW Alert?
Certain areas of GWeb (Banner) and the GW Housing System (Resident Management System) are synchronized with GW Alert. Any fields in your GW Personal Information page that are labeled "cellphone" will be transferred, but it may take up to 24 hours. It is recommended that you use the GW Alert portal if you wish to immediately update or confirm any personal information.

Do I still need to check Campus Advisories?
GW Campus Advisories is still the principal method to communicate incident related information to the GW community. Students, faculty, staff, and visitors should use this web site to stay informed about:
  • Changes in university status;
  • Adverse weather conditions;
  • Important issues concerning safety; and
  • Anything else that may disrupt normal operations.
What is included in GW emergency communications?
For more information on GW emergency communications, visit Stay Informed.

I have graduated or left the University, or I am a parent of a former student, but I am still receiving GW Alerts.
Account removals through GW information technology systems may take several months to process. Contact the DIT HelpDesk at ithelp@gwu.edu or 202-994-4948 for more information. In the meantime, you may remove and unsubscribe all contact information, except for your gwu.edu email address, by following the directions above.