Colonial Health Center Service Operations Update

March 18, 2020

To Our Students,

The Colonial Health Center’s top priority is the health and well-being of our students. As this public health emergency evolves, CHC has shifted its service to focus on urgent or sick patients and emergency consultations during business hours based on guidance from the D.C. Department of Health.

Current Hours of Operation
Please note that operating hours may change as this situation evolves. For up-to-date hours, please visit our website.

Colonial Health Center at the Foggy Bottom Campus
Monday-Friday, 8:30 a.m.-5 p.m.
Saturday, 11 a.m. – 4 p.m.

The Mount Vernon Campus Health Center is closed for the remainder of the semester.

Call Before You Come: If you are not feeling well or have any COVID-19 related questions, please contact our office at 202-994-8951 during normal business hours. If you are sick, please DO NOT walk into the health center unless directed by a CHC medical provider.

Please read the following information closely for more information appointments and services available for the remainder of the Spring semester:

Medical and Psychiatry Appointments:
If you are not feeling well and would like to schedule a sick visit, please call 202-994-5300, option 1 during normal business hours to schedule an appointment. While we will still see urgent care patients, please understand that we are unable to predict wait times.

During this period of virtual instruction, if you are currently living outside of the Washington, D.C. Metropolitan region and are sick, we suggest that you call a medical provider closer to you for more immediate in-person assistance.

Students who are not able to make their regularly scheduled appointment should cancel by calling 202-994-5300, option 1. No missed appointment penalties will be charged if you are unable to make your appointment because you have left campus.

Please check with your insurance company to inquire about telemedicine services. For students on GW’s Aetna Student Health Insurance Plan (SHIP), telemedicine services are offered through Teladoc.

For our patients who have questions about continuing your psychiatric care, please contact GW’s case manager at 202-994-1621 for individualized assistance.

Counseling and Psychological Appointments:
The center has canceled all regularly scheduled ongoing counseling sessions as of March 17. We will be open for crisis/emergency walk-in consultations. Students seeking ongoing or continuing counseling services will be encouraged to have their consultation over the telephone. For awareness, visitors will be triaged at the front desk. Well patients visiting for counseling will be separated in the waiting area from sick patients.

If you are experiencing a mental health emergency, please call 911 or visit your nearest hospital emergency room. Other telehealth supports, no matter your location, are:

If you are in need of securing on-going counseling services during the virtual instruction period, you may email your GW CHC counselor directly or you may call your insurance company for a list of local providers. These counseling and psychological service informational sites may also be of assistance:

Students who are enrolled in the student health insurance through the GW Aetna Plan and would like to secure a community based counselor in a location more convenient to where you are currently living, please explore GW’s Aetna Student Health Insurance Plan to search for providers in their area.

Services Available by Phone:
ALL students, no matter your location, can access the following services:

  • 24/7 Phone Consultations: A medical advice line and counselors are available for consultations with students by calling 202-994-5300. An on-call medical provider or counselor provide you with information on next steps for your care. Please note, counseling licensing laws prohibit providing distance-based counseling.
  • Prescription Refills: Refills for existing CHC patients may be managed by calling 202-994-5300.

Self-Care and Connecting with Us:
We realize that this is a period of uncertainty for many, and you may be experiencing a variety of emotions. Please practice self-care during this time and focus on your physical, mental and physical well-being. During tough times, it is often the thing most easily forgotten; however, it is the best thing you can do to help yourself.

We also recognize that you may still have questions about your health and well-being as you transition into this virtual instruction period. We will gladly answer your questions in the days to come. We are available during business hours by phone at 202-994-8951 or by email at [email protected]Please do not include any confidential medical information in your initial written outreach to us.

We thank you for your patience and understanding as we work to address your continued medical, psychiatric, counseling and psychological needs during this time.

In good health,
The Colonial Health Center Staff